넷플릭스 1033 - nespeulligseu 1033

If you experience the error code 1003, sometimes accompanied by the following message:

Cannot play movie. Please try again later (1003).

It typically points to an out-of-date version of the Netflix app, or to information stored on your device that needs to be refreshed. Follow the troubleshooting steps for your device below to resolve the issue.

Android

Update your Android

1. Open Settings.

2. Find System update or Software update.

3. Check for and install available updates.

4. Try Netflix again.

Apple TV 2 or Apple TV 3

Check if other TV shows or movies work

If you get the same problem with other TV shows or movies, skip these steps.

If other TV shows or movies play normally, you can tell us about the problem.

1. Using a web browser, go to Viewing Activity in your account.

2. In the list, find the TV show or movie with the issue and click Report a Problem.

3. Follow the instructions, then click Report Problem.

Our content teams will work on fixing the issue as quickly as possible. In the meantime, you can still watch other TV shows and movies. For more information, go to Report content issues or share title feedback.

Restart your device

1. Turn off your device. If your device has a power cable, unplug it.

2. Make sure your device is completely off, not just in sleep or standby mode.

3. Leave your device off for 15 seconds.

4. Turn on your device and try Netflix again.

Test your internet connection

1. From the main Apple TV menu, navigate to Settings.

2. Select General.

3. Select Network.

4. Select Test Network.

5. Select OK.

6. Select Yes.

7. Select the download speed you expect from your internet connection.

If the connection test fails, see Apple's support site for help troubleshooting your Apple TV's connection to your home network. If the test succeeds, continue on to the next step.

Apple TV 4 or Apple TV 4K

Check if other TV shows or movies work

If you get the same problem with other TV shows or movies, skip these steps.

If other TV shows or movies play normally, you can tell us about the problem.

1. Using a web browser, go to Viewing Activity in your account.

2. In the list, find the TV show or movie with the issue and click Report a Problem.

3. Follow the instructions, then click Report Problem.

Our content teams will work on fixing the issue as quickly as possible. In the meantime, you can still watch other TV shows and movies. For more information, go to Report content issues or share title feedback.

Restart your device

1. Turn off your device. If your device has a power cable, unplug it.

2. Make sure your device is completely off, not just in sleep or standby mode.

3. Leave your device off for 15 seconds.

4. Turn on your device and try Netflix again.

Reinstall the Netflix app

Delete Netflix

1. From the Apple TV home screen, highlight the Netflix app.

2. Press and hold the center of your remote's touch surface or clickpad until the Netflix icon starts to shake.

3. Press the Play/Pause button to delete the app.

4. Select Delete again to confirm.

Reinstall Netflix

1. From the Apple TV home screen, open the App Store.

2. Search for Netflix to find the app, then select Install.

3. Try Netflix again.

iPhone, iPad, or iPod Touch

Check if other TV shows or movies work

If you get the same problem with other TV shows or movies, skip these steps.

If other TV shows or movies play normally, you can tell us about the problem.

1. Using a web browser, go to Viewing Activity in your account.

2. In the list, find the TV show or movie with the issue and click Report a Problem.

3. Follow the instructions, then click Report Problem.

Our content teams will work on fixing the issue as quickly as possible. In the meantime, you can still watch other TV shows and movies. For more information, go to Report content issues or share title feedback.

Restart your iPhone, iPad, or iPod touch

1. Press and hold the side button and one of the volume buttons at the same time until the sliders appear. Drag the top slider to turn your device completely off.

   • If the sliders don't appear, press and hold the Sleep/Wake button until the red slider appears, then drag the slider.

2. After 10 seconds, press the Sleep/Wake button.

3. Once your device powers on, try Netflix again.

Reinstall the Netflix app

Uninstalling the app will remove any TV shows and movies downloaded on your device and sign you out of your account.

1. From the home screen, tap and hold the Netflix app.

2. Tap Remove app > Delete app > Delete.

3. Open the App Storeandsearch for "Netflix."

4. Tap on Netflix, then tap the cloud icon to get the app.

5. If asked, enter your Apple ID and password. If you forgot your password, go to the Apple support site to reset it.

6. Once installed, try Netflix again.

If you can't find the Netflix app in the App Store, go to the Apple support site for help.

Test your internet connection

1. Using a web browser, go to fast.com.

2. Wait for the test to finish.

If your browser shows an error message or the website doesn't load, it means your device isn't connected to the internet. You might need to troubleshoot your home network or your device's connection to the internet.

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